A closed iPhone beta comes first. No public date yet.

Is there an Android version?

Not at launch. It is planned for later.

Does it need an account?

No. Sign in only for backup, sync, social or Pro.

Are my workouts public?

No. Sharing is a separate choice for each workout.

Athloapp support

Athloapp launches on iPhone first. Android support is planned for a later release.

For help, email support@athlo.si. Include the app version, iOS version, device model, what you expected, what happened and the steps that reproduce the problem. Do not send passwords, complete payment-card details, health exports or raw location files unless we specifically ask for information needed to resolve your case.

Questions

When can I get it?: A closed iPhone beta comes first. No public date yet.
Is there an Android version?: Not at launch. It is planned for later.
Does it need an account?: No. Sign in only for backup, sync, social or Pro.
Are my workouts public?: No. Sharing is a separate choice for each workout.

Sign-in and sync

Athloapp can record training offline. Cloud backup, sync, social features and Pro require a signed-in account and a network connection.

If sign-in or sync is not working:

Confirm that the device is online and that iOS date and time are set automatically.
Close and reopen Athloapp, then retry.
Confirm that you are using the same sign-in method and account as before, especially if you used Sign in with Apple and chose Hide My Email.
Keep the app installed while asking for support. Removing it can remove local-only data that has not synced.

Do not create a second account to work around a sign-in problem if you need the history attached to the first account.

Apple Health

Athloapp can request permission to read heart rate, resting heart rate, body weight and steps, and to write completed workouts, routes and active energy. Apple controls these permissions.

Open the Health app or iOS Settings to review Athloapp's access. If a value is missing, confirm that the data exists in Apple Health, the relevant permission is enabled and the workout time is correct. Disconnecting Apple Health stops future access from Athloapp but does not remove data already imported into Athloapp or workouts already written to Apple Health.

Athloapp may import supported heart-rate information after it is available through Apple Health.

Outdoor route recording

For a complete route, allow precise location and the requested background location access, then keep location services enabled during the activity. GPS accuracy depends on the device, surroundings and signal. A route recorded in Athloapp is a training aid and should not be used for navigation or emergencies.

If a recording is interrupted, reopen Athloapp and use the recovery prompt. Discarding an unsaved session removes its local route points.

Pro purchases on iPhone

Athloapp has one Pro tier with monthly and yearly options. There is no lifetime product or second paid tier at launch. The App Store purchase screen shows the final local price and renewal period before you buy.

If Pro does not appear after purchase, stay signed in to the Athloapp account used for the purchase, check the network connection and use Restore purchases. If it still does not appear, send the Apple transaction date and product shown on the receipt. Do not send payment-card details.

To cancel, open iPhone Settings, tap your name, tap Subscriptions, choose Athloapp, then tap Cancel Subscription. Cancellation stops renewal; it does not delete your Athloapp account. Deleting your account does not cancel an Apple subscription or request a refund. Use Apple's refund service for an Apple purchase refund request.

Apple purchase, restore, cancellation and refund handling must complete store-sandbox testing before launch. Until that gate passes, this section describes the intended production flow.

Exporting your data

In Athloapp Settings, choose Export device data to create a ZIP of the current account's data on this device without a network connection. It contains JSON and CSV files, a manifest and local media where available.

While signed in, choose Export account data to also include your cloud account records. This requires a connection. Cloud records reflect the time each page is read; they are not a single simultaneous snapshot. Media stored only in the cloud is listed by metadata, but its files are not downloaded into the ZIP.

Both exports exclude credentials, other users' private data, Apple Health samples held only in Apple Health, and raw GPS points already released after health export. Saved encoded routes and health connection metadata are included. Each archive includes a README explaining its contents and exclusions.

Deleting your account

Use the account deletion action in Athloapp Settings. You may need to sign in again; deletion requires a permanent signed-in account and a sign-in no more than ten minutes old. Export anything you want to keep first.

Read Account deletion before continuing, especially if you have a subscription.

Safety, privacy and abuse

Use the in-app report and block controls for abusive social content or users. If those controls are unavailable, email support@athlo.si with the account handle, a description and any relevant date. Avoid sending unrelated private health or location data.

For a privacy request, email support@athlo.si. You can also change privacy, permissions and diagnostics settings directly in the app or iOS.