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Athlo

Delete your Athloapp account

You can start complete account deletion inside Athloapp. You do not need to email support to use the in-app process.

Before you delete

Account deletion is permanent. First export anything you want to keep from Athloapp Settings. The export is created from the data currently on that device, so confirm that the history you need is present before relying on it.

Deleting your account and cancelling a subscription are separate actions. If Apple bills your subscription, cancel it before deleting the account:

  1. Open iPhone Settings.
  2. Tap your name, then Subscriptions.
  3. Choose Athloapp and tap Cancel Subscription.

You can also use Apple's subscription page. Apple billing can continue after the Athloapp account is deleted. Account deletion does not request a refund. Use Apple's refund service if you want to ask Apple for a refund.

How to delete the account

  1. Open Athloapp and go to Settings.
  2. Open the account and data section and choose Delete account.
  3. If asked, sign in again with the provider linked to your account. Your latest sign-in must be no more than ten minutes old.
  4. Read the confirmation and approve permanent deletion.

The app keeps a recovery key securely on the same device so it can resume a deletion request if the connection is lost after the account has begun to close. Do not remove Athloapp until it confirms completion.

If you cannot access the in-app flow, contact support@athlo.si. We will need enough information to verify that the account is yours.

What deletion removes

The deletion process removes your Athloapp authentication account and profile; synced routines, custom exercises, workouts, sets, records, cardio sessions, encoded routes, splits, body measurements and health connection records; social posts, follow relationships, likes, comments and blocks associated with the account; billing links and Athloapp entitlement state; and files under your avatar, private exercise-photo and form-video storage.

After the server confirms completion, Athloapp clears the account's local database, local custom-exercise photos and form videos, diagnostic installation identity and local sign-in state from that device. It keeps a protected recovery reference until the server acknowledges the completed local wipe. Files still used by another local account are preserved.

Data is removed from active systems when deletion completes, normally straight away; a deletion that fails is investigated and finished within 30 days of your request. Production backups are not currently enabled. If we enable them, backup copies will be encrypted and kept for no more than 7 days, and deletions will be applied again after any restore. We may retain the minimum billing, tax, fraud, security or legal-claim record required by law for 7 years after the end of the calendar year in which the financial year ended, as Swedish accounting law requires. Any retained record is restricted to that purpose.

The link between your account and a private abuse report is removed when your account is deleted. A restricted moderation record or content snapshot may remain for 12 months after the case is closed, or longer only while a documented dispute or legal requirement needs it, to investigate abuse, protect users or establish legal claims. While deletion is unfinished, a linked recovery record keeps the information needed to finish it safely. Completion removes that record and retains only a confirmation hash without an account ID, installation ID or timestamp. The confirmation is removed when the device acknowledges its local cleanup; unacknowledged confirmations have no fixed expiry.

What deletion does not remove

Athloapp cannot delete information held in a separate service. Workouts, routes or other data already written to Apple Health remain in Apple Health until you remove them there. Apple keeps App Store purchase and subscription records under its own terms. Content another user independently copied or exported may also remain outside Athloapp's control.

Deleting the app from your phone does not delete your cloud account. Cancelling Pro does not delete your account. Use the in-app account deletion action for complete account deletion.

If deletion is interrupted

Athloapp stops new billing and account changes while deletion is in progress. If a web subscription cannot be cancelled or a required data store cannot be cleared, deletion pauses instead of reporting success and can be retried from the same device. Apple subscriptions must still be managed through Apple.

Contact support@athlo.si if the app does not confirm completion.